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great
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I ordered some fine rosenthal china on June 21. and checked my order status several times: shipment scheduled on 7/14 , shipment delayed! I checked again yesterday, what a shocker: order shipped on 7/1 !! I've never received anything. Emailed the company about a tracking info, but no answer yet.
Thank goodness, I purchased the "buy safe" insurance with my order.
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Customer service, delivery, honesty are way below zero
by howardepinion1, July 30, 2008
I ordered a Rancilio Rocky coffee grinder on July 02/2008. The order number is: H646511 HomeClick charged my credit card on July 5, 2008 and sent me an order confirmation which clearly stated that the merchandise was to be delivered before July
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Order at least six months before scheduling your contractor. Then pray!
by summersday, July 30, 2008
What a nightmare! And it isn't over yet! The good points about Homeclick.com: price, choice, free delivery and no tax. The bad points about Homeclick.com: everything else! Delivery: only half the pedestal sink showed up. The other half
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shipment came sooner than expeted & at a great price!
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Deceptive or incompetent, I still don't have what I ordered.
by mukilteogal, July 22, 2008
I feel Homeclick is either deceptive or incompetent. I paid for my washlet on 7/8. They assured me (with 3 emails and 4 telephone calls) that it would ship in 1-2 business days. Today, they admit that they don't have it and can't get it until the end of August! They have wasted so much of my time and now I have to start all over. I missed the window with the plumber, more hassle and expense for me. The telephone support was pleasant, but not helpful (what else could they do?) For a few dollars more, I would have saved myself so much wasted time on the phone and coordination with the contractor doing the installation. I see the same product is advertised today at their website for $20 more. So, I wonder if they have it in the wharehouse but will be giving it to someone else? I had to cancel the order today and start all over. These guys give internet shopping a bad name.
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The selection was easy to locate and the order process user friendly. Confirmation was quick and shipping tracking information was provided in a timely manner. I will definitely be purchasing other products from HomeClick.com.
thank you.
bill
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Very pleased with the price and shipping speed.
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Delayed shipping. No other responce or information. No product yet.
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Very Dissatisfied Customer
by dmfinch, July 14, 2008
I ordered a designer toilet (Toto) from Homeclick and was told it was in stock and would be delivered in 4 days. 10 days later the tank and seat showed up. I called and was told that the bowl was shipping separately and would ship that day. One more week and no bowl. I called back and was told it was backorderd and would take 4-6 weeks for delivery!?!?
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If you order from this place BEWARE and be patient. They don't seem to know what is in stock or not and were not very willing to do anything at all to accommodate their error. I had to return the entire order and purchase locally.
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Will NEVER do business again... unreliable.
by sherrymcannon, July 10, 2008
I ordered on May 27, 2008. The website assured me two weeks. I needed the item for an event 7/19... plenty of time. I received an e-mail before 7/8 that it was on back order and would not be shipped until 7/8. The e-mail said to respond to it if it
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Very easy to follow site.
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I am very happy with the service, price delivery from Homclick and will order from there in the future.
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Took forever to get shipped, but it was "on time"
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Horrible customer service - poor representation of products.
by openfs, June 3, 2008
Homeclick is horrible to do business with. I returned a sink because it was a completely different color than what was represented on their web site. I sent them a picture of what appeared on their website and a picture of the actual product I received. Two of their customer service people agreed (there was a defect). They agreed the sink I received was orange and that the picture on their site was brown and gold. They still charged me a 25% restocking fee and shipping costs. Not only that...it was a hassle to return the product to them.
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I shop online all the time. I've never had an experience quite as bad as this one. I will never do business with them again.
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Did I mention that Homeclick is horrible to do business with.
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ok
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I would shop at Homeclick again,service was excellent.
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Horrible delivery timeframe, horrible customer service
by accurateinfo, May 29, 2008
HomeClick.com is the worst vendor or website that I have ever dealt with in my life. After ordering two bathroom cabinets and have the shipment delayed twice (going from two weeks to six weeks for delivery), one of the units arrived with a broken mirror.
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Per their policy I notified "CustomerService@homeclick.com" of the damaged goods received and never heard back from them. I followed up asking for an RMA, per the CC company and big surprise, I never heard from anyone.
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This company needs to be put out of business and recognized for the complete failure that it is. Don't purchase anything from them, you will regret it.
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The item was not in stock and the amount of time required to receive the item took too long. It took forever for Home Click to respond to my inquiries, so I canceled the order and ordered the item directly from the manufacturer for $10 less, cheaper shipping, and received the item in three days. Home Click is good when an item is in stock. But when the item is not in stock, be prepared to wait a very long time.
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Some items were not in stock and I am still waiting for delivery, but they did tell me this. Their communication is great.
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expected the item to be shipped out last week. received a notification that the item will not be shipped until may 23rd. odd considering that the item was 'in stock'.
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